Clients come back to the person they saw last.

Mia Client Rebooking

Bring clients back to the person they saw last, with a personal reminder and your booking link.

Clients remember a person, not a business. Mia Client Rebooking reads each client's visit history, knows when they are due back, and writes them a reminder in the name of the team member they saw last. It uses their first name, the service they had and your booking link.

The moments

• Due to come back, with its own rhythm for first visits, second visits and regulars.
• Cancelled, or did not show.
• Their usual person is away.
• Left the booking page without booking (needs Leona Booking).

Each moment has its own message and delay. A client who already has a visit booked is never written to.

Offers

Optional. You choose the amount or the percentage and how long it lasts. Each client gets their own one-use code.

Safeguards

• Sending is off after install. Set everything up and preview each message first.
• Quiet hours, do-not-disturb respected, and a working unsubscribe in every message.
• By default, no message to a client whose last visit is more than 24 months old, unless they carry your consent tag. You can change the number of months.
• You are the sender. Check the consent rules that apply to you before you switch sending on.

Also included

• A Book again widget for your website.
• A workflow trigger and action for each rebooking moment.

Messages go by text or e-mail from your CRM's own number and address. Your CRM bills them at its usual rates.

Getting started guide